GDPR policy –

White House Health and Wellness Centre | 16 Waterloo Road, Epsom, KT19 8EX | info@whitehousehealth.co.uk | 07360 218705

GDPR, Data Protection, Confidentiality and Privacy Policy

Keeping personal data secure and safe is a priority. The White House Health and Wellness Centre is a member of the Information Commissioner’s Office (ICO)

• In order to provide a room booking service, we need to obtain certain information from you. The details you provide in person, on the telephone, email or online enquiry – you are not obligated to give, however, the information shared enables us to ensure that everyone using this room booking service is appropriately assessed prior to accepting bookings. Furthermore, we may contact you about your bookings, outstanding payments, or to inform you of any changes to the room or booking system which may affect you.
• The data collected will include your name and contact details, insurance details, governing body memberships, qualifications, DBS checks and next of kin details. By providing this information you are permitting us to hold and use it only when appropriate and necessary.
• The information will be stored in password protected files on a password protected laptop.
• Any emails received will be saved to the said password protected files and deleted from the email server.
• No information will be disclosed or passed to any third party without your permission.
• The information will be kept for 6 years after our contract ends whereafter it will be disposed of securely.

The rights you hold over the information we hold on you are:

• You can request we share your information with someone else.
• You can ask that any inaccuracies are rectified.
• In certain circumstances you may have the right to ask us to remove your details from our records verbally or in writing – sometimes referred to as ‘the right to be forgotten’.
• You can ask that any processes we automate are done by a person instead of a computer – this is not currently done except for using online forms to collect information.
• You can have a copy of the information we hold at any time by requesting it in writing. It will be given to you within 30 days and free of charge.
• In some circumstances you can request that we stop processing your information.
• You can object to the way we process information – for example if we were to send you marketing materials.
• You have the right to understand how we collect and process your information.
• You may withdraw your permission to use your information at any time, but this may result in no longer having access to the service.
• You may complain to the ICO if you feel we store or use your information in a disrespectful or inappropriate way.

Privacy policy –

White House Health and Wellness Centre | 16 Waterloo Road, Epsom, KT19 8EX | info@whitehousehealth.co.uk  | 07360 218705

Privacy policy for the White House Health and Wellness Centre

At the White House Health and Wellness Centre, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by the White House Health and Wellness Centre and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in the White House Health and Wellness Centre. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How we use your information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website.
• Improve, personalize, and expand our website.
• Understand and analyse how you use our website.
• Develop new products, services, features, and functionality.
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes.
• Send you emails.
• Find and prevent fraud.

Log files

The White House Health and Wellness Centre follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, the White House Health and Wellness Centre uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

Advertising Partners Privacy Policies

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on the White House Health and Wellness Centre, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that the White House Health and Wellness Centre has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

the White House Health and Wellness Centre’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.

GDPR Data Protection Rights

• Keeping personal data secure and safe is a priority and in order to provide a room booking service, we need to obtain information from the details you provide in person, on the phone, email or online enquiry – you are not obligated to give this information but we will not be able to provide you with a room booking service
• The information provided enables us to ensure that everyone using this room booking service is appropriately assessed prior to accepting bookings; to contact you about your bookings or outstanding payments, and to inform you of any changes to the room or booking system which may affect you.
• The data collected will include your name and contact details, insurance details, qualifications, Governing Body Membership, DBS, and Next of Kin details and by providing this information you are permitting us to hold and use it when appropriate and necessary.
• The information will be stored in password protected documents on a password protected laptop.
• No information will be disclosed or passed to any third party without your permission.
• The information will be kept for the duration of our contract, whereafter it will be disposed of securely.

The rights you hold over the information we hold are:

• You can request we share your information with someone else.
• You can ask that any inaccuracies are rectified.
• In certain circumstances you may have the right to ask us to remove your details from our records verbally or in writing – sometimes referred to as ‘the right to be forgotten’.
• You can ask that any processes we automate are done by a person instead of a computer – this is not currently done except for using online forms to collect information.
• You can have a copy of the information we hold at any time by requesting it in writing. It will be given to you within 30 days and free of charge.
• In some circumstances you can request that we stop processing your information.
• You can object to the way we process information – for example if we were to send you marketing materials.
• You have the right to understand how we collect and process your information.
• You may withdraw your permission to use your information at any time but this may result in no longer having access to the service.
• You may complain to the Information Commissioner’s Office if you feel we store or use your information in a disrespectful or inappropriate way.

We would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following:

• The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

The White House Health and Wellness Centre does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.